Frequently Asked Questions
A helpful guide to our hotel's most important rules regarding room reservations and your stay here.
Hotel rules
Check-in - check-out (arrival - departure)
Check-in: 14:00
Check-out: 10:00
Early check-in: 10:00 (+12,000 HUF/apartment)
Late check-out: 18:00 (+12,000 HUF/apartment)
Rooms are available from 14:00 on the day of arrival and are at our guests' disposal until 10:00 on the day of departure. Depending on occupancy, the hotel offers early arrival and late departure for an additional fee.
Check-out: 10:00
Early check-in: 10:00 (+12,000 HUF/apartment)
Late check-out: 18:00 (+12,000 HUF/apartment)
Rooms are available from 14:00 on the day of arrival and are at our guests' disposal until 10:00 on the day of departure. Depending on occupancy, the hotel offers early arrival and late departure for an additional fee.
Tourist tax (IFA)
Our prices do not include the tourist tax (IFA), which is payable on site. It is 500 HUF/person/night for guests over 18 years of age.
Meals
Buffet breakfast: Please note that breakfast can only be provided for a minimum total of 6 guests. It is available in the restaurant area of the main building between 8:00 and 10:00. Please let us know your breakfast request at least 2 weeks before arrival.
Smoking
All our apartments are non-smoking. Smoking is only permitted in designated areas.
Parking
Each of our apartments has its own parking space, which our guests can use free of charge.
Air conditioning
Our apartments are equipped with air conditioning.
Internet
Unlimited wireless internet is available throughout the hotel.
Other services
If needed, a hairdryer, toaster, coffee maker or other kitchen equipment can be requested free of charge at our reception.
Booking and other information
Booking confirmation
We always confirm your booking in writing (by e-mail); your booking is only final after this confirmation.
Guarantee
Booking an apartment requires a deposit equal to the price of 1 night.
Cancellation policy
If your booking is no longer needed, please let us know as soon as possible!
In peak periods, cancellation is free of charge up to 15 days before arrival; for cancellations within 15 days, the cancellation fee is the room price for 1 night or the 1-day share of the package price.
In mid-season, pre-season and post-season, cancellation is free of charge up to 72 hours before arrival; within 72 hours, the cancellation fee is the full room price for one night or the 1-day share of the package price.
In case of late cancellation or if the guest does not arrive without cancelling (no-show), our hotel retains the deposit paid as a cancellation fee.
In peak periods, cancellation is free of charge up to 15 days before arrival; for cancellations within 15 days, the cancellation fee is the room price for 1 night or the 1-day share of the package price.
In mid-season, pre-season and post-season, cancellation is free of charge up to 72 hours before arrival; within 72 hours, the cancellation fee is the full room price for one night or the 1-day share of the package price.
In case of late cancellation or if the guest does not arrive without cancelling (no-show), our hotel retains the deposit paid as a cancellation fee.
General payment terms
Services ordered can be paid on site in cash or by bank card (HUF or EUR).
Other payment methods on site: Széchenyi Recreation Card (SZÉP card) or a gift or value voucher purchased from us.
Other payment methods on site: Széchenyi Recreation Card (SZÉP card) or a gift or value voucher purchased from us.
Taxes
The prices include VAT. If the VAT rate set out in the applicable VAT Act changes, our prices may change without prior notice.
The prices do not include the tourist tax (IFA), which is 500 HUF/person/night (over 18 years of age) and is payable on site.
The prices do not include the tourist tax (IFA), which is 500 HUF/person/night (over 18 years of age) and is payable on site.
Prices
The online prices shown on our website may change without prior notice.
What does online booking on our hotel's website mean?
You can send your booking online immediately at the prices shown here; we will confirm your booking after it has been sent.
Which bank cards are accepted at the hotel?
Maestro, Mastercard, VISA.
Does the hotel accept the SZÉP card?
Yes, our hotel accepts the following SZÉP cards: MKB, OTP, K&H.
How can the deposit be paid?
The amount (deposit) specified in the confirmation can be paid by bank transfer by the given deadline.
Do room rates and packages include the tourist tax?
Our prices do not include the tourist tax. The tourist tax is payable for guests over 18 years of age and is 500 HUF/person/night.
Do different conditions apply to booking special package offers?
When booking special promotions and package offers, individual booking, payment and cancellation conditions may apply. These conditions are published when the respective promotion is announced.
What prices apply to group bookings?
For groups, we are happy to prepare a personalised offer on request. Please feel free to contact us at info@pandora-apartman.hu.
How to reach the apartments
The Pandora Zsóry Apartments can be reached from main road no. 3: turn into the car park next to the winter ticket office of Zsóry Spa and continue along the service road there. It leads to the main entrance of the apartments.